Refund policy
Refunds & Returns Policy
Custom & Personalised Products
At Clubhouse Engravings, the majority of our products are custom-made or personalised specifically for each customer. As a result, we do not offer refunds, returns or exchanges for change of mind, incorrect selections, or if you no longer require the item.
Please ensure all spelling, design choices, personalisation details, colours and product selections are correct before placing your order.
Manufacturing Faults or Incorrect Orders
If your order arrives damaged, contains a manufacturing defect, or we have made an error in producing your order, please contact us within 7 days of receiving your order.
Please email Daniel@clubhouseengravings.com.au with:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If we determine that the product is faulty or has been incorrectly manufactured by us, we will, at our discretion:
- Repair the item;
- Replace the item; or
- Provide a refund where a repair or replacement is not possible.
Damage During Shipping
If your parcel arrives damaged, please notify us within 48 hours of delivery and retain all packaging where possible. We may require photographs to assist with a claim through the shipping carrier.
Design Approval
Where design mock-ups or artwork approval is provided prior to production, it is the customer's responsibility to carefully review and approve all details. Once approval has been given and production has commenced, changes, cancellations or refunds cannot be accepted.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. You are entitled to a repair, replacement or refund where required by law if a product has a major failure or does not meet the consumer guarantees.
If you have any questions regarding this policy, please contact us at Daniel@clubhouseengravings.com.au before placing your order.